Professional Contract Placement Macintosh Support Engineers
We provide experienced staffing for temporary placement, long-term placement, and special projects—including technicians, specialists, and project managers. We can provide teams to execute entirely or assist in the execution of deployments, migrations, and upgrades.
Our technical professionals hold a range of professional certifications including:
- Apple Certified Help Desk Professional
- Apple Certified Technical Coordinator
- Apple Certified System Administrator
- Apple Security Best Practices
- Apple Xsan Administration
- Apple Xsan for Pro Video
We also hold a range of certifications from Microsoft, CompTIA, Exabyte, and Qlogic.
We offer onsite help desk assistance, as well as outsourcing solutions for remote phone and assisted help desk. We are adept at working with and under the direction of enterprise IT teams. We are experienced with a wide range of deployment and integration scenarios.
Consider these advantages to working with Macprofessionals, versus the single candidate:
| Benifits | Single Candidate | Macprofessionals Staff
| | Zero overhead costs | No | Yes | | Pre-screened hire | No | Yes | | Certified support | No | Yes |
Perhaps the most significant advantage of using a “Macprofessional,” is that each of our placements has direct access to the entire Macprofessionals Tech Team. Our people can leverage the combined experience of Tier 1, Tier 2, and Tier 3 engineers and managers.
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Tier 1 -
Apple Certified System Administrator or equivalent
High-level installation, support, troubleshooting, and maintenance including:
- Servers
- Storage arrays and SANs
- Cross-platform environment support
- Directory integration
- Network troubleshooting
- Advanced solutions
- Mac OS X, Pro Apps, Mac OS X Server, and Xsan training
Tier 2 -
Apple Certified Technical Coordinator or equivalent
Professional installation, support, troubleshooting, and maintenance including:
- Client deployment and management
- Imaging services
- Lab and instructor support and troubleshooting
- Technology curriculum integration support and instruction assistance
- Web filtering and proxy configuration
- Mac OS X and Pro Apps training
- User account management and yearly migration
Tier 3 -
Apple Certified Help Desk Specialist or equivalent
Professional installation, support, troubleshooting, and maintenance including:
- Certified hardware repair, in-warranty and non-warranty.
- General Help Desk support
- General Mac OS X support
- General application support
- Peripheral and printing support
- A/V devices support
- Asset management and inventory assistance
- Mac OS X training
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